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  #1  
Old 06-18-2016, 06:48 PM
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Nige Nige is offline
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Dry County
 
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Hi Admins,

I've paid for another years' subscription but I'm still getting adverts. I have just renewed my subscription - I was charged twice though. One of the payments has been refunded so I'm presuming that is where the mixup has occurred.

Please could you investigate?

Many thanks

Nige
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  #2  
Old 06-18-2016, 09:55 PM
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jtadmin jtadmin is offline
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Quote:
Originally Posted by Nige View Post
Hi Admins,

I've paid for another years' subscription but I'm still getting adverts. I have just renewed my subscription - I was charged twice though. One of the payments has been refunded so I'm presuming that is where the mixup has occurred.

Please could you investigate?

Many thanks

Nige
Hi Nige,

should be solved now, looks like the refund disabled the ad-free status in JT.

Regards,
Peter
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  #3  
Old 06-19-2016, 11:41 AM
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Nige Nige is offline
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All sorted - thanks for your help
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  #4  
Old 06-18-2017, 05:11 PM
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Nige Nige is offline
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Funnily enough I have just renewed and now I'm getting the same problem again.
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