As for the oompas, I am not big fans of them, but I will say that sometimes I can see why they get frustrated. People really do abuse them and a great many write them questions and feel like they are owed something just for being a fan. I dunno. It has to get frustrating with the constant nasty attitudes from people. I will say though, that judging from their responses lately, I think they need to find another job. It is quite obvious that they are burnt out.