The best she can hope for in my opinion is getting everything back on her insurance. If VIP isn't sold out she could get a friend to wire money to somewhere like Western Union and buy a new ticket- but even without ID she wouldn't get it.

Maybe go to an Internet cafe, print off an email confirmation, then goto the police & get a crime number & then take both to the ticket office/customer services and explain & beg...

Either way it's terrible and I can't begin to thnk of how she's feeling