Originally Posted by Supersonic

Aloha !

There is an e-mail adress, they just didn't publish it on their website. Play.com is British from origin but they're based in New Jersey nowadays. Sometimes a package still comes from the UK though, and sometimes it comes from America. Whenever you order something from their own store it usually takes only a few days to arrive, when you order something from their second hand store it could take up to a month before you've got it.

When something is in pre-order it's usually shipped the day of their release.

customercare@play.com is the e-mail adress they used to have on their website, they normally take up to 2 days before they respond.

Salaam Aleikum,
Sebastiaan