Quote:
Originally Posted by jacketssr
UPDATE Jan 9: I exhausted all avenues with the website and their customer service. Incidentally, I wasn't even looking for a quick resolution, just for them to respond. I got nothing.
So I used the link provided by Kev (thanks dude) to the LA better business bureau. Its a surprisingly easy process. Filed my complaint and got an immediate response. They refunded my money immediately, said that the "order was mistakenly never sent" and said they were still sending the merchandise. My credit card statement has gotten the refund and thats good enough for me. I haven't seen the merchandise yet but I won't be holding my breath.
Its obviously a poorly run company but they do respond the the BBB. So you guys who are still looking for merchandise...follow Kev's link on page 1 of this thread...and good luck.
|
Thanks for providing us with an update. Always nice to know how people have gotten on. There are ways and means around ANY customer service issue - but you just need to know who to take your concerns to. If you pester enough, something always gets done
__________________
2000: Stoke. 2001: Huddersfield, Cardiff. 2002: London. 2003: Glasgow, Wolverhampton, Manchester, London.
2006: Dusseldorf, Glasgow, Manchester, Coventry, Southampton, MK x2, Hull, NJ x3.
2007: London JBJ Q&A, London, NJ x3. 2008: Dublin, Manchester, Coventry, Bristol, London x2.
2010: NJ x3, London x4. 2011: Munich, Manchester, London, Dublin x2, Lisbon. 2012: RS London.
2013: Manchester, Birmingham, Dublin, London. 2014: RS Belfast. 2016: London. 2019: Dublin x2, Liverpool, London
01-09-2012, 08:02 PM
