Does anyone have experience ordering merchandise off the Bon Jovi website? I ordered something for Christmas on Dec 8. I received an email that it was shipping (USPS - no tracking) on Dec 12 and my visa was charged. It never showed up. I have made countless calls and receive a msg to leave a number and someone will call back in 24 hours. Doesn't happen. Ive sent several emails through the "contact us" on the website, no one has responded. Very disappointing service and I would expect better from the official site.

Has anyone had similar experiences or ideas?