Aloha !

Who's up for it over here?

Dear Mr/Mrs.

I am hereby writing you to ask for a refund because you fail to live up to the agreement we made when I signed up for the fanclub.

I'd like to make a few things obvious;

When joining this fanclub I was promised a few things:

1. Access to a presale
2. Chances to get tickets for Bon Jovi shows before anyone else
3. Exclusive video messages from Jon
4. Opportunities to meet Jon

I am now a member for roughly 2 weeks and have noticed the following:

1. I have not had access to a presale for either Paris or Giants Stadium. I could not access the site (a problem that has been admitted by spartkart)
2. The presale for Giants stadium was together with a presale for American Express card holders. This does not mean it's acces to Bon Jovi tickets before anyone else, like the fanclub promised. It became obvious that no one managed to get the tickets of his/her choice simply because people form other presale were ahead of us and bought them.

The "presale" for Paris happens at the same time as the normal sale for everyone else in the world. That's not a presale either. A chance for tickets means that there's actually a possibility to get the tickets of your choice. This was not the case for Giants, I couldn't get any tickets at all. So far for having the chance at tickets at the show of my choice. You did not live up to your promise.

3. There has only been 1 video message from Jon Bon Jovi. I was promised more.
4. I have not yet been offered to meet Jon yet, and I now feel I'd like to meet him for other reasons before I joined this fanclub.

Further on I expected the tickets for the fanclub to have the same price as the tickets that non-members, but this fanclub actually charges more which makes me wonder why I should buy tickets at the fanclub in the first place. I've already paid for my membership so did not expect nor am I willing to pay more for every other thing you offer here than standard face value prices.

I hope to hear from you soon.

Salaam Aleikum,
Sebastiaan