HELP!!!!! Please someone help me make sense of the confusing Chicago Bon Jovi tickets. Everything I read does not make sense to me!!!! Please someone answer these questions!!!
1. How can I buy seats that are on the floor?

2. Why did I not get a password to buy tickets to today?

3. HOw can I buy seats that are on the floor?

I am majorly panicy right now and am feeling like I won't be able to get floor seats - a necessity for a Bon Jovi fan!!!!!! Please let me know if and how I can get these for the show. Ticketmaster is not giving floorseat as an option!
Thank you!!!