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Jovian · 05-27-2003, 07:19 PM

For anyone going to the UK gigs, here's some "nice" news from Ticketb'stard UK.

After re-dialling for half an hour, I finally got thru to the Ticketb'stard UK Customer Service. And after "being held in a queue for the next available operator" for another 15 mins or so, I actually got to talk to someone...and boy did he have news for me or what!

Point A: According to this Customer Service Person (Greg), Ticketb'stard won't even receive tickets for the UK Jovi shows until on the 2nd week of June, which is when they'll start dispatching them. That's the week starting on Monday the 9th June. When I told the guy that I will be leaving home on the 16th June and the whole friggin' country on the 18th June, he just told me that it's not his problem.

I should have not made any plans to leave the country so that I might not be at home to receive my tickets, since the TM terms of service state that tickets will usually be dispatched 7-10 days prior to the event.

Point B: Again, according to this Customer Service Person, they cannot not arrange it so that I would pick up my tickets either from the Glasgow TM outlet or from the venue box offices on the day of the show, because I did not buy them with my own credit card. When I told the guy that I don't have credit cards because they're not issued to students or the unemployed in Finland, and that if their online service had allowed some other forms of payment I certainly would've used that instead of my friend's credit card, he said again that he's sorry but it's not his problem. Their rules are what they are, so even if I wanted to, it would be 100% impossible for me to pick up my tickets from ANYWHERE because they were bought with someone else's credit card.

Point C: My friend, with whose credit card I bought the tics, had faxed Ticketb'stard her new street addy about a month ago. When I checked her addy with the Customer Service Person, they still had her old addy in their system. The Customer Service Person told me that I had obviously faxed the new info to a wrong number, and I told him that I had received the fax number my friend used from Ticketb'stards own online Customer Service. He asked me to read the number out loud, and when I did, he told me he couldn't find that kind of a number in their system. Which means that some Ticketb'stard Online Customer Service Person had sent me the wrong fax number, and my friend's credit card details, as well as her home address, have been faxed to God-knows-what number. And the number she used WAS working, she checked and double-checked that the fax went in alright.

Point D: After trying to reason with the said Customer Service Person, as well as shouting at him and crying on the phone and asking him what the hell I was supposed to do to get my tickets, there were two options left. Either cancel my tickets, get a full re-fund and try to buy new tickets when I get to Glasgow, or hope and pray that they will arrive on time. Which to me seems 100% impossible, considering that it takes 3-4 working days for mail to get from the UK to Finland, and another 2 working days for the tickets to reach me since they're being sent to my friend's address. And as if that wasn't enough, my friend won't even be at home until the 16th June, as she'll be in Germany to visit a friend and see the Jovi show in Munich.

If worst comes worst, my friend will have to find an (expensive) international courier service and send the tickets to our Glasgow hotel...in which case the only thing I can do is to PRAY that the courier service works and that the tics will be there on time. Otherwise I will end up standing outside the stadium, with my fan club wristband, and listen to the show from there.

No matter how things will eventually turn out, I can promise you one thing right now. I will NEVER, EVER USE TICKETMASTER AGAIN. Never. If using Ticketb'stard will be the only way to get tickets, I'd rather not go at all than be forced to go through this kind of hell again.