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05-27-2003, 09:04 PM
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Senior Member
Keep the Faith
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Join Date: 29 Jul 2002
Location: Finland
Posts: 940
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Originally Posted by jovilaura_fi
But apparently, if you can take a photocopy of both sides of the credit card, and a letter from here to assure that you are who you are and that you have her permission to use the card, that should be enough. I didn't get this from TM myself, but a good friend did (thanks Tom  ). I'll have to confirm this tomorrow, if I'll get through. |
I just decided that the hell with my 66 euro phone bill and the 30 euros I still got left to pay from the previous phone bill, I gotta give them another call because of what you just wrote above. So I did, and got through relatively quickly.
This time I spoke with a different operator, a much friendlier one than the arrogant b'stard I was talking with earlier on. I explained my situation to him, and to my surprise, he assured me that he's about 90% sure that I (or actually my friend) should have my tickets by the time I leave home on the 16th June. He didn't ask for my confirmation numbers, nor did I give them to him, but he assured me that they should start dispatching the Bon Jovi tickets either late this week or early next week, that is, from the 6th June onwards at the latest. Then he said that if my friend hasn't received my tickets by the 13th June, I should give them a ring and they would then somehow arrange it so that I could pick up my tickets at the venues, even though I didn't buy the tics with my own credit card. In essence, he was referring to something similar what you wrote about up there, that I should have photocopies of my friend's credit card and a written statement from her in which she states that she authorises me to pick up the tickets on her behalf.
Also, it seems that at least THIS guy on TM Customer Services was already aware of the fan club and the upcoming fan club arrangements, cause when I explained to him that I might need my tickets when I pick up my fan club wristbands, he said that they will do their utmost to make sure that at least all fan club members would get their tickets at the venue box offices early enough on the show days to be able to use their fan club benefits.
This is really getting to be TOO MUCH for one day. First, I get this arrogant b'stard at TM who basically tells me it's my own fault if I don't get my tickets on time... And then, when I ring them again in utter desperation, I get another guy who not only assures me that my tickets should be here on time but also tells me that if my tics won't make it here on time, they will try to sort something out for me so that I can get my tickets and even be able to enjoy about the fan club benefits. 
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Originally Posted by jovilaura_fi
I can't believe what a f'cked up organisation/company/whatever they are... This is just unacceptable, I've paid for the tickets six months ago, I expect to get them on time too without all this hassle. And I expect to get service, or why am I paying for the service fee. Plus the postal fees, when they aren't being sent apparently.
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Gotta agree with you there, wholeheartedly. Nobody should be made to deal with this kind of sh't when all they want is to buy and get tickets to see their favourite band. When you pay for the tickets, you should get them pretty much as soon as they've been charged from your credit card.
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