I had the same problem...I recently went on Broadband and had to change me e-mail address...here's the help e-mail they sent me...I don't know if it will help you!


Dear Bon Jovi Fan,

Thank you for your recent e-mail to American XS. Here are some frequently asked questions that should address your issue. If you issue is not addressed, please respond directly to this e-mail.


How do I change my language preference?

To change your language preference or ticket territory, please go to the following website: http://americanxs.bonjovi.com/bonjovi?dest_page=update



When trying to play the live version of Bounce I am asked for a license. What do I do?

If you want to download the live version of "Bounce" you have to fill out the license agreement if it's prompting you to do so.



How can I change my e-mail address?

To change your email address or other personal information, please go to the following website: http://signup.bonjovi.com/ureg?action=Z14


My Bounce code appears to be invalid?

Make sure the code you are using matches the code inside the "Bounce" CD and try registering again. If it still doesn't work, please send us your code and email address and we'll check into it for you.


Where is / I can't find the Bounce code?

The Bounce code is located inside the Bounce CD. Open up the CD and you should see it on the lower left had side of the CD booklet.


Where do I get tickets from?

Once you successfully register for American XS, you are given instructions on how to buy your tickets. If you've registered for American XS already and selected a ticket territory, you can expect to receive an email by or November 5 with details on how to purchase your tickets through Ticketmaster.


How far in advance can I buy tickets?

Once you successfully register for American XS, you are given instructions on how to buy your tickets. If you've registered for American XS already and selected a ticket territory, you can expect to receive an email by October 22nd (for US and Canada shows) or November 5 (for Europe shows) with details on how to purchase your tickets through Ticketmaster.

Regards,
Support Team