Someone posted this on backstage:
Got this Email From Sparkart (Refunds)
--------------------------------------------------------------------------------
Dear Backstage JBJ members,
Due to personal matters, Richie Sambora will not be performing on the upcoming
leg. This will not result in the cancellation of any show. If you wish to submit
a request for a refund, please go to the Backstage JBJ check-in table during
your designated check-in time.
To submit a refund request you will need to bring:
1. Valid Photo ID: Government-issued photo ID matching the name of the Backstage
JBJ member who purchased the tickets.
2. Print out of your ticket confirmation email.
To view a list of tour dates and venue information, visit:
http://live.bonjovi.com/tour.
Thank you,
The Bon Jovi Team
Does this mean it's only for the VIP tickets? I guess that makes sense why the venues wouldn't know, but still not cool.