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  #1  
Old 12-05-2012, 03:37 PM
jon_richie123 jon_richie123 is offline
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Default Ticket Issues with Sparkart
I bought fan club presale tickets for the first NJ gig but I was never given the Will Call option. I contacted Sparkart to change it from mail to will call but its taking forever to get a response. Has anyone else had similar issues with trying to contact Sparkart and get them to fix/change anything?
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  #2  
Old 12-05-2012, 03:54 PM
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I think that any ticket bought via the FC/Sparkart is will call only. It was for all the ones in Europe that I have so far purchased.
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Old 12-05-2012, 04:13 PM
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Aloha !

I last communicated with Sparkart in 2010 and they were rather fast at answering, usually within 24 hours. Mind you, that was when the new website had just been launched so it might've had more priority due to them being aware of the countless bugs that were still in there. I can imagine it having been changed nowadays.

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Old 12-05-2012, 04:31 PM
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Nice reply Sinterklaas .
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Old 12-05-2012, 05:42 PM
jon_richie123 jon_richie123 is offline
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@Budgie The US dates had a mail option aswell for anyone based in the US/Canada but for some reason will call didn't appear for me.

@Supersonic They did reply pretty quickly with a standard "we have received your message" email but since then nothing. 5 working days is sure long for them!

Thanks guys anyway, i'm sure it will work itself out.
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Old 12-05-2012, 08:34 PM
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Quote:
Originally Posted by jon_richie123 View Post
@Budgie The US dates had a mail option aswell for anyone based in the US/Canada but for some reason will call didn't appear for me.

Thanks guys anyway, i'm sure it will work itself out.
Ah right... probably will call for international purchasers but I'm sure they will respond soon. Which email address did you send it to? I usually get a better/quicker response when sending to the vip address >> bonjovivip@sparkart.com
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  #7  
Old 12-05-2012, 10:30 PM
jon_richie123 jon_richie123 is offline
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Thanks Budgie I'll try that email address aswell. I've previously sent the messages to bonjovi@support.sparkart.com and tickets@support.sparkart.com.

Im sure it will be fine, I imagine with all the recent gigs going on sale responses are just taking a little longer than normal. I hope anyway
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08.6.2013 | Etihad Stadium, Manchester, UK
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  #8  
Old 12-06-2012, 01:56 AM
Bill23 Bill23 is offline
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I've always just called them and they have always been easy to work with. I last called a week or so ago. Granted I'm in US though....
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  #9  
Old 12-06-2012, 04:38 PM
jon_richie123 jon_richie123 is offline
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Well fair play to Sparkart I got an email this morning saying I can pick up the tickets from the arena and they will refund the delivery charge. Panic over! Thanks for everyones advice.
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04.6.2006 | Etihad Stadium, Manchester, UK
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21.6.2019 | Wembley, London, UK
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