As I've posted before, it's all part of the excitement with Ticketmaster. They like to make it as difficult as possible for both themselves and the customer. It's not just Bon Jovi they've ****ed me about with. We had a similar problem with Fleetwood Mac a couple of years back, too. This is why I'm always so anxious when it comes to buying from these guys. You can never sit back after you've ordered tickets, you have to keep checking they've got your order/the right amount of tickets/the right event/and cancellations and refunds. It's kinda like DIY, you feel you're the one who's organised the whole thing after you've checked up on them for the Nth time.