This sounds like a ticketmaster thing to me. The band has no control over the ticket distribution, they simply contract with Ticketmaster to carry their show tickets and leave it up to ticketmaster to keep those tickets safe and for sale to fans.

I've beensaying for awhile that the problem is that Ticketmaster is the only real game in town, just like Clear channel is the only game in town to play the size venues BJ plays in. As I understand it you pretty much don't get to do one without the other, you have to let Ticketmaster sell your shows or you can't play in the venue that you want and visa versa. I think the problem comes in when you get down to the people selling tickets for ticketmaster. They are what $6.00 to $7.00 dollar an hour employees?? And here come some broker offering them a few hundred bucks to give out security passwords early so that the broker can pre-program it into a hundred high speed computers and buy tickets in seconds. Or have them block out sections of tickets so their paid stooges can get to the box office and buy up primo seats. The only way to fix this is to take the money out of it, unfortunately with live shows being big money I don't see that happening anytime soon.