Hi,

I just wanna be clear on whats gone on - You've ordered one type of ticket, - inneraum or Stehplatz, & they've sent u the wrong ones.
Have u got any confirmation of the original order - I.e by E-mail? Or has anyone printed out the confirmation screen if it was done by the internet??
Or thirdly - if it was done by phone - do they tape their phonecalls?? 'Cos if u have any of these - surely they don't have a leg to stand on??

I gather its not that simple - but I am just trying to grasp exactly what has happened.

Mike