Sorry to hear this Inge - hope it works out for you
I've never had a problem with my camera (an HP Photosmart 320). I just plug the wire that came with the camera to the computer via the USB portal (hope it's the same word in English...). Then plug the camera to the wire and almost everything is taken care of. Except moving the pics to where I want them - I do that after they are loaded into the computer.
Good luck
