error651

Hi
I just got BT Broadband yesterday ,but i cant log on. everytime i try i get error 651 . i have phoned the help line at bt but i dont realy gat any help. i have reloaded the software . double checked the password and user name that they gave me which is correct . i have configured the modem to suit but still cant get on.
i also cant get on aol now either so no internet at work
Do you know what error 651 is? is there a way that i can solve the problem?
thanks

I don't know anything about computer but I got this to explain error 651

http://www.tiscali.co.uk/help/broadband/error_651.html



http://www.modemhelp.net/dunerror/error_651.shtml





not sure it will help ....let me know ......

Russ, are you serious ?

you're member of teamatic remember ???


Ask the guys, they'll find what your problem is

i tried these and i still cant get on

Russ have you tried what Hm told you to do ?

Yes its more or less the same thing

Russ I think u have gone again as I cant see u , but if u get back later what about this


http://www.plus.net/support/adsl/ads...f30f18ff228017


http://www.broadbandreports.com/faq/...roubleshooting

Q: My modem wont dial out (error 651 and more) (#7934)
A: This is because MS Windows has really poor support for PPPoA as do all operating systems. The only way we have found that can fix this is to:

(Make sure modem is disconnected from Computer)

1. Right click my computer, and then properties
2. Open Device manager
3. DELETE all network devices and modems
4. Reset your PC
5. Reinstall the driver(s) as needed
6. Plug modem back in

Thanks Dawn. it was down to how the PC was set up . It was trying to use a multi link modem so once i set it right it worked fine

So is your broadband working now then?

yes but i dont like it . bt is crap