How much do you spend (on average) on your mobile (cell) phone each month?
I have been a loyal Orange customer for the last four and a half years, and the contract which I have been on for the last two years is £30 per month and for that, I get 200 minutes cross-network and 500 text messages inclusive. I recieved my latest bill a few days ago and to my horror was £86. I know for some people here, this may not seem to bad, but for me it is.
Basically, they have stopped my 500 free txts without informing me, and charged me for all that I sent last month, which is why my bill is so high this time around. I phoned up to complain on Friday and only today has a supervisor actually got back to me about this. She said I should of been told that it was going to end and that I was told in writing that my inclusive text message bundle was due to end. This is not the case. There is nothing she or anyone else at this network can be done but she has credited my account with £30, which will go off next months bill, which is a small conselation (sp?).
Because I feel I have been treated very unfairly, I would lo be disconnected from my contract, but was told that this would cost me a further £120. A complete joke in my opinion, but what can I do? I cant complain anymore than I have done already, so I can either pay that one off lump some, or contunue paying this company £30 a month until September for JUST my 200 free minutes.
If I had known this was going to happen, then I would not have signed up for the extention to my contract in the first place.
Anyway, after long consideration, I have decided to join another network where I get 500 minutes and 500 text messages inclusive for £25 a month. Only problem is, I now have to pay for two contracts until September, but I fealt this was the better option, rather than struggling to find a £120 lump-some and not actually get any benefit from it. I may as well use my 'current' phone to just use up the minutes.
Has anyone else had problems with their mobile phone contracts, coz I am really annoyed with this tonight.
Kev
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2000: Stoke. 2001: Huddersfield, Cardiff. 2002: London. 2003: Glasgow, Wolverhampton, Manchester, London.
2006: Dusseldorf, Glasgow, Manchester, Coventry, Southampton, MK x2, Hull, NJ x3.
2007: London JBJ Q&A, London, NJ x3. 2008: Dublin, Manchester, Coventry, Bristol, London x2.
2010: NJ x3, London x4. 2011: Munich, Manchester, London, Dublin x2, Lisbon. 2012: RS London.
2013: Manchester, Birmingham, Dublin, London. 2014: RS Belfast. 2016: London. 2019: Dublin x2, Liverpool, London