Am bamboozled, tired and utterly frustrated....hope some one may be able to help.
5 days ago McAfee alerted my daughter that there was something on the pc called Exploit-mydoom. She quarantined it, did a scan for the mydoom virus [wasn't found] and then continued using the computer. Yesterday the same alert [Exploit-mydoom] appeared so she used the advanced tools on virus scan, quarantined it again and then deleted it. She was concerned though that perhaps the mydoom virus was lurking somewhere in the pc, so she went to Symantec, got the removal tool, followed the instructions. However, once she had done that, she forgot to enable System Restore - she stayed on the pc for a while after that and then disconnected from the internet and shut down. Approx. 1 hour later, I switched the computer on, and long story short this is what the desktop looks like
http://img.photobucket.com/albums/v2...a/messedup.jpg
and just about any other text area...all the folders/files also have this weird math looking font. I have trouble using the pc at the best of times, but this font [if that's what it is] is making life very difficult.
I downloaded the Stringer program, but it didn't find anything. The Norton's version of that also didn't find anything, neither did the Microsoft online virus scan.
I'm not sure why we're able to view things online, but I took a screenshot of IE. Everything that's actually part of IE comes up with the weird font, but anything on the actual webpage is shown in english.
http://img.photobucket.com/albums/v2.../messedup3.jpg
And this is exactly how the contents of a folder appear
http://img.photobucket.com/albums/v2.../messedup1.jpg
A few people have suggested that the fonts on the computer are either missing or corrupted, which seems likely. But I'm having a hard time understanding how that happened if three different virus scans have not detected a virus/problem. We have eventually been able to find the fonts folder in this heiroglyphic mess and there is not one font showing up [there were 600+]...since then we have been able to download a font, take pot luck and rely on memory of where to go on the pc, unzipped and install it...at least we can see somethings, but still hasn't eliminated the problem you see in the pics links I've posted...anyone got a clue what/how/why this happened or how to fix it.
The info below is what we posted at McAfee in order for someone there to try and maybe figure it out
W/XP Pro
IE6
VS pro 7.03.6000 [current McAfee version]
DAT 4411
Eng 4.3.20
Exploit-mydoom
path: C:/Documents and Settings/Users/All/Documents/!ReadMe.exe
Cheers,
Sharon
Edit: It seems that all the fonts on the computer have been deleted. I copied the fonts over to this computer from our old one and everything seemed to be alright again, but I rebooted the comp and all the fonts were gone again.
I don't know what's going here. I'd like to find out why the fonts disappeared, but right now I'd like to work out how to get them back on the computer and how to keep them there.
Thanks,
RJ (Sharon's daughter)