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Nige 06-18-2016 06:48 PM

Subscription
 
Hi Admins,

I've paid for another years' subscription but I'm still getting adverts. I have just renewed my subscription - I was charged twice though. One of the payments has been refunded so I'm presuming that is where the mixup has occurred.

Please could you investigate?

Many thanks

Nige

jtadmin 06-18-2016 09:55 PM

Quote:

Originally Posted by Nige (Post 1201804)
Hi Admins,

I've paid for another years' subscription but I'm still getting adverts. I have just renewed my subscription - I was charged twice though. One of the payments has been refunded so I'm presuming that is where the mixup has occurred.

Please could you investigate?

Many thanks

Nige

Hi Nige,

should be solved now, looks like the refund disabled the ad-free status in JT.

Regards,
Peter

Nige 06-19-2016 11:41 AM

All sorted - thanks for your help :D

Nige 06-18-2017 05:11 PM

Funnily enough I have just renewed and now I'm getting the same problem again.


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