everyone with wrong tickets Gelsenkir. + Erfurt READ!!
 

Hello there,

everyone who ordered Standing tickets at Eventim.de through AmericanXS and got tickets for the Veltins-Nord-Tribune instead of for the field please contact Bjoern.Kleemann@eventim.de. Eventim replaces the tickets into tickets for the field if you want to.

I just got a mail from him where he said that he replaces the ticket for Gelsenkirchen. He didn't mention Erfurt where there was the same problem but I contacted him because of this again.

yours
Christine

It would be great if you could manage that for Erfurt. Please try it. *hoping*

Hello there,

I just got a mail from Eventim that they also replace the ticket for Erfurt.

Note, they only replace it of course when you bought it via AmerianXS and complained about the tribune tickets right after your ordered it. This doesn't mean of course that they replace all "bad" tickets for the show that were bought after AmericanXS presale or at another ticket seller.

Everyone who complained at Eventim should get an e-mail with further instructions and a form to fill out and send together with the tickets to eventim.

yours
Christine

:mad: One time you don't complain and then that happens.