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Jack27 11-01-2021 03:37 PM

Quote:

Originally Posted by blazeofglory (Post 1276260)
I think you don't have to cancel it at all, because it seems to happen automatically when the year you paid for is over - when mine expired the other day I just received an e-mail telling me that my membership expired and that I should log in to renew it. Now when I log in the website just looks like I never had a subscription in the first place and in order to "renew" it I'd basically have to join the Experience all over again.

As always it's as clear as mud then. I found this in the original email:

*Bon Jovi Official Online Store provides a subscription service. By subscribing to our service, you have confirmed that you accept our Terms of Service. Your membership will automatically renew on a recurring basis at which time your credit card will be charged automatically for the subscription products, including applicable shipping and handling fees until you cancel your membership. You may cancel your membership at anytime by logging in to your account, selecting Subscriptions, then clicking cancel next to the item.

Dicanio 11-01-2021 03:51 PM

I did hear some people have been caught out with the auto renewals so those who’s subscriptions finished automatically may have been lucky

Jack27 11-01-2021 04:08 PM

3. Cancellation Policy for Memberships.

You may cancel your Membership with us at any time as described below. Cancelling your Membership does not provide you a refund or credit for Membership payments already processed, nor does it stop a pending charge. There are no cancellation fees. Cancellations must be made no later than the day prior to the billing date of your Membership renewal, which is the anniversary of your initial billing date. Your cancellation will go into effect for the next Membership billing cycle. You can find your subscription termination date on the Manage Subscription page of your account.

In order to cancel your Membership, you must do the following:

email us at customerservice@bonjovi.com and indicate that you wish to cancel your Membership at any time and we will process the cancellation for you
When you cancel a Membership within the then current term of that Membership, you will continue to have access to the Membership benefits until the end of the term during which you canceled the Membership. You will also still be obligated to pay other charges incurred by you in the course of using the Membership prior to the date of cancellation.

blazeofglory 11-01-2021 04:11 PM

Quote:

Originally Posted by Jack27 (Post 1276261)
As always it's as clear as mud then. I found this in the original email:

*Bon Jovi Official Online Store provides a subscription service. By subscribing to our service, you have confirmed that you accept our Terms of Service. Your membership will automatically renew on a recurring basis at which time your credit card will be charged automatically for the subscription products, including applicable shipping and handling fees until you cancel your membership. You may cancel your membership at anytime by logging in to your account, selecting Subscriptions, then clicking cancel next to the item.

Oh damn you're right. I also just read the terms & conditions on the website and found this:

By signing up for a Membership, you agree that your Membership will be automatically renewed (unless prohibited by applicable law) on the anniversary of your initial billing date and, unless you cancel your Membership in accordance with these Membership Terms (in particular, see Section 3 “Cancellation Policy for Memberships” below), you authorize us to charge your payment method on file for the next annual Membership term.

I'm guessing in my case there's a law that prohibited the automatic renewal, so my apologies and I take back what I said - unless German law applies to you too, make sure you cancel your membership before it's too late 😅

rolo_tomachi 11-01-2021 09:41 PM

Quote:

Originally Posted by Jack27 (Post 1276263)
3. Cancellation Policy for Memberships.

You may cancel your Membership with us at any time as described below. Cancelling your Membership does not provide you a refund or credit for Membership payments already processed, nor does it stop a pending charge. There are no cancellation fees. Cancellations must be made no later than the day prior to the billing date of your Membership renewal, which is the anniversary of your initial billing date. Your cancellation will go into effect for the next Membership billing cycle. You can find your subscription termination date on the Manage Subscription page of your account.

In order to cancel your Membership, you must do the following:

email us at customerservice@bonjovi.com and indicate that you wish to cancel your Membership at any time and we will process the cancellation for you
When you cancel a Membership within the then current term of that Membership, you will continue to have access to the Membership benefits until the end of the term during which you canceled the Membership. You will also still be obligated to pay other charges incurred by you in the course of using the Membership prior to the date of cancellation.

So, do you have to communicate it 30 days before, or can you cancel it, for example, the last week before it expires?

Jack27 11-01-2021 09:51 PM

Quote:

Originally Posted by rolo_tomachi (Post 1276267)
So, do you have to communicate it 30 days before, or can you cancel it, for example, the last week before it expires?

Reading the terms I’d say you can do it a week before. Although it does also state that you can cancel anytime and your membership will continue until the expiry date.

Xavi 11-01-2021 10:10 PM

If you dont want to auto renew you just have to remove your credit card details from your profile.
Mine expires in the next days and I cant wait to end that shit.

YOVANAfromPeru 11-02-2021 03:11 AM

Anyway there is still a box missing >_< jaja

Xavi 11-02-2021 11:29 AM

Quote:

Originally Posted by YOVANAfromPeru (Post 1276272)
Anyway there is still a box missing >_< jaja

They can keep mine,I dont want that box of shit things.

Thierry 11-02-2021 12:08 PM

Cancelled my subscription as well. This is one of the biggest rip off in history. The most of the digital content sucks and the boxes are just a major cluster**** (they are dumping old merchandise).

FY Jon.


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